CM
Craig M

1 reviews | Active since Nov 2017

03 Sept 2019, 11:17

DO NOT BUY SAMSUNG NOTE 10 IN SOUTH AFRICA

I recenty purchased the new Samsung Note 10 from the Vodacom store in the V&A Waterfront. When I got home and "unboxed" it, I was surprised to find that it did not come with a USB adapter... OK... so how do u connect to a PC (other than Wireless)? This also means you are NOT able to charge the phone in your car/aircraft or any other means that require a USB connection.

I went back to the Store the next day and in truth, the sales staff were "rather surprised" and speechless. I googled the issue and found that there are 2 different products on the market.... 1 is from Malaysia (which is clearly where the SA product is from) which does not come with an adapter and .... 2 Global ... for the rest of the world , which comes with a USB cable and a OTG adapter..

I called Samsung support and after a number of calls (and promises that someone will call me back - which they never did) I spoke to a product specialist who confirmed that indeed the Note 10 does NOT come with the adapters and one is required to purchase this "separately".

Had I been advised at the time of the sale, I would NOT have bought and paid over R23k for a phone that required a separate purchase for cables and would have chosen another Brand/Product.

I AM FURIOUS AND DISGUSTED that Samsung and Vodacom and sell this product at this price and still force the customer to buy the cables separately. At least WARN the customers before purchase.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply03 Sept 2019, 11:22
Official
Good day Graig

 

Thank you for raising your query with us.

 

We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.

 

Kind regards,

The SamsungSA Team:^LZ

CM
Craig M's update06 Sept 2019, 18:45
Reviewer Update
Thank You Samsung for the "Auto Response" , (which is clearly made by a bot) above to ALL/ANY comments made about your Shameful Service.... and guess what? Still WAITING for that CALL.