DO NOT BUY Samsung Galaxy A02 - awful screen; it cannot execute the simplest tasks.

I recently purchased Samsung A02 from Incredible Connection. Incredible Connection is ignoring my complaints, and has lost me as a customer, so let's go straight to the source of the problem - Samsung South Africa.

It turns out this phone is sub-standard and I would like a full refund.

1. It does not support Whatsapp for Web! Yes, I updated all software the second I switched it on.

2.The screen does not work properly. It is not exact and I have to push really hard for it to register. Mostly it ignores my commands. When the screen is darker,and I push one part of the screen, about a centimetre away I get a white mark, but nothing registers where I push.

3. When it comes to swype input, texting is so difficult it's not worth it - it puts together words that make no sense. I've tried retracing the same path for a word more than 15 times and it seems the screen is not accurate enough, and keeps choosing the wrong key combination.

4. It often lags, or simply ignores commands, OR (worse) does something I absolutely haven't instructed it to do (which I suspect comes from the terrible screen responsiveness).

The fact that it's an affordable smartphone does not excuse any of this. Case in point : my old Huawei Y3, 2018, with far lower specs, did a far better job of all of the above (but it got ******; hence the purchase of the A02).

It's been a while since I owned a Samsung and the interim, entry-level A02 was supposed to help me re-acquaint myself with the brand and select my next premium phone. However, I will not be buying any more phones from Samsung based on the experience I've had with this model.

Apparently I'm not alone - wish I'd seen this before I purchased it. https://youtu.be/ftuDuGowDoo