DO NOT BUY SAMSUNG FRENCH DOOR FRIDGE

I bought a Samsung French Door Fridge in October 2017. The fridge came with a hefty price tag but I did not want to compromise seeing that I then trusted the brand. On 30 November 2019 the ice machine was not producing ice, i later discovered that it is the whole fridge that was not working. I called Samsung for assistance on Monday they first told me that my fridge was out of Warranty but later Lauren the lady assisting me discovered that it was special series that has a 5 year warranty. They booked it in for repair and said i will be contacted by 5 December. I have made 2 follow up calls and every time I was told that they would call their repair people in Bloemfontein to follow up and call me back witch never happened. I also contacted the repairer (Bloemfontein Appliances) who said they have no idea what a 5 year warranty is but they have received the order to repair. Needless to say it is 6 December and all my food worth thousands have gone to waste and no one from Samsung or Bloemfontein appliances have contacted me to give me any feedback. I have a reference number for my fridge to be repaired and that's as much as I have. My entire appliances are Samsung I think for years I might have made the wrong choice. How does a fridge that cost R37k just stop working right after 2 years. The lack of concern for their brand loyalist is astonishing to say the least. I don't even expect a call back after posting this.