Do not buy Samsung - Disgusting Service all round!!!

Unbelievable shocked at how disgusting the service has been from Samsung!!!

I purchased a Samsung in August with the illusion of it coming with "Free" Samsung Buds. It turns out you need to go though an entirely separate process to get these Buds - which I did on the same day of Purchase and received the order number.

Almost 4 months later I still have not received what was advertised and promised to me.

Every time I try and contact Kirsten Olifant who is dealing with this matter, I get told that she is working from home. She may be at home but she sure as heck isn't working as she can't even reply to my multiple e-mails or messages send via the call centre. If this matter is not resolved this week then I am lodging a case of theft against Samsung as that is exactly what is happening here.