BK
Brett K
1 reviews | Active since Aug 2013
10 Sept 2019, 09:27
DO NOT BUY SAMSUNG APPLIANCES
Samsung don't deserve a star. DO NOT BUY A SAMSUNG FRIDGE. Our first fridge broke after 5 years, we had to replace it. 2nd Fridge, Mirrored front glass shattered, no fault of ours. The technician reported the same to Samsung. Samsung took 3 weeks after numerous frustrating calls with the report from the technician saying they will not assist it falls outside of warranty. Now the same fridge has a fault. One day has passed no call from a technician. Day 2 now and have been on hold for 15 minutes so far waiting for the call to be answered. Then there is our Samsung clothing dryer same thing, would assist fixing as they blamed it on the load shedding, except we have had no other problems with our other appliances. TO REITERATE, DO NOT BUY SAMSUNG. Their product breaks, they don't take responsibility and their customer service is beyond shocking.
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Replies (6)
Samsung South Africa's replyOfficial
10 Sept 2019, 09:29Good day Brett
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply10 Sept 2019, 09:29
Official
Good day Brett
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
BK
Brett K's updateReviewer Update
10 Sept 2019, 12:03Samsung contacted me after receiving this complaint and I asked them to call back in 10 minutes s which they agreed to. Two hours later, no callback. This is the service we have come to expect. TYPICAL. One department blames the other. And their service provider, Liptronics, in Cape Town is even worse. They don't answer calls plural and hence we never paid them, no feedback! I was sent an invoice again today, that's all they are capable of pay us. Samsung refuses to send someone out again until the invoice is settled. I tried contacting Liptronics for an explanation before settling the invoice. NO ANSWER. Not even Samsung can get hold of the rep.
BK
Brett K's update10 Sept 2019, 12:03
Reviewer Update
Samsung contacted me after receiving this complaint and I asked them to call back in 10 minutes s which they agreed to. Two hours later, no callback. This is the service we have come to expect. TYPICAL. One department blames the other. And their service provider, Liptronics, in Cape Town is even worse. They don't answer calls plural and hence we never paid them, no feedback! I was sent an invoice again today, that's all they are capable of pay us. Samsung refuses to send someone out again until the invoice is settled. I tried contacting Liptronics for an explanation before settling the invoice. NO ANSWER. Not even Samsung can get hold of the rep.
Samsung South Africa's replyOfficial
10 Sept 2019, 15:42Good day Brett
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply10 Sept 2019, 15:42
Official
Good day Brett
Herewith your reference number:
***
SamsungSA:^LZ
BK
Brett K's updateReviewer Update
10 Sept 2019, 23:42Liptronics are Samsungs only service provider, I had to make peace with them in order to move forward. And they did advise Samsung to fix/replace the fridge which of course Samsung refused to do. So all in all Samsung get a 0/5 because they still won't accept blame for selling a faulty product, to begin with.
BK
Brett K's update10 Sept 2019, 23:42
Reviewer Update
Liptronics are Samsungs only service provider, I had to make peace with them in order to move forward. And they did advise Samsung to fix/replace the fridge which of course Samsung refused to do. So all in all Samsung get a 0/5 because they still won't accept blame for selling a faulty product, to begin with.
BK
Brett K's updateReviewer Update
11 Sept 2019, 16:21Nadia Nassiep of Liptronics reassured me whilst on a conference call with a representative of Samsung they will come and assess and repair the fridge today. Of course, the company failed to turn up. So here we sit without a fridge for the third day. And this is the second Samsung fridge and our dryer that has broken. SAMSUNG IS OBVIOUSLY MADE TO BREAK.
I WANT ANSWERS!
I WANT ANSWERS!
Mowa you asked what I expected.
Either replace the fridge or fix it including the door. And the dryer which apparently broken due to load shedding. That you cant prove and why is it that none of the other appliances we have broke due to load shedding.
BK
Brett K's update11 Sept 2019, 16:21
Reviewer Update
Nadia Nassiep of Liptronics reassured me whilst on a conference call with a representative of Samsung they will come and assess and repair the fridge today. Of course, the company failed to turn up. So here we sit without a fridge for the third day. And this is the second Samsung fridge and our dryer that has broken. SAMSUNG IS OBVIOUSLY MADE TO BREAK.
I WANT ANSWERS!
I WANT ANSWERS!
Mowa you asked what I expected.
Either replace the fridge or fix it including the door. And the dryer which apparently broken due to load shedding. That you cant prove and why is it that none of the other appliances we have broke due to load shedding.
Samsung South Africa's replyOfficial
11 Sept 2019, 17:59Hi Brett
Your comments have been noted and has been forwarded to the executive handling your query.
Kind regards,
The SamsungSA Team:^SS
Your comments have been noted and has been forwarded to the executive handling your query.
Kind regards,
The SamsungSA Team:^SS
Samsung South Africa's reply11 Sept 2019, 17:59
Official
Hi Brett
Your comments have been noted and has been forwarded to the executive handling your query.
Kind regards,
The SamsungSA Team:^SS
Your comments have been noted and has been forwarded to the executive handling your query.
Kind regards,
The SamsungSA Team:^SS