LM
Lesley M

1 reviews | Active since Jan 2022

11 Mar 2024, 13:17

DO NOT BUY SAMSUNG AND DO NOT TAKE OUT A CONTRACT WITH MTN

I have been a client with MTN and as of lately just headache after headache. I took out a contract with MTN on a Samsung Z fold 3 less than 15 months ago. The device has been horrible to have OVER HEATS and a month back when I opened it up they was a black line in the middle and the right hand side of the screen did not work, if you thinking Samsung Flip series ******* DO NOT BUY IT, it a real pity Huawei does not use android. I took my phone to my network provider MTN for repairs after waiting 21 working days, I get a call form MTN to collect the device. I get there and I am now disappointed and upset to see that the person at Samsung who was working on my phone had not sealed the phone back up properly, as if I took it to a corner pakistani repair shop!

bottom line:

DO NOT BUY SAMSUNG CELLPHONES, I only got my one because at the time Samsung was the only major Android cellphone look at Oppo or Xiaomi if you bent on Android software.

Do not take out a contract with MTN besides this incident I have had other minor not so great encounters as of recently. Oh yes I HAVE TO WAIT ANOTHER 21 WORKING DAYS for SAMSUNG to do what they should have done in the 1st place. 42 days without a phone that I am still paying for, first 21 days understandable but another 21 on a problem that either of these companies refuse to take accountability for get my device sorted ASAP is absolutely ludicrous.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Mar 2024, 13:23
Official
Good day Lesley
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM