DO NOT BUY SAMSUNG!

Item: Samsung South Africa
Rating: 1
Author: AIDA K

My husband bought a Samsung Gear S3 Frontier watch 13 months ago. It suddenly stopped working. Since it's out of guarantee it was going to cost R2800 to fix, with only 3 months guarantee on repairs. Neither the call centre for Samsung nor the repair centre give a damn. They are unwilling to help and care nothing for the customer. DO NOT BUY SAMSUNG!

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

15 Apr 2019, 13:20

Good day Aida

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ

Samsung South Africa's reply15 Apr 2019, 13:20

Official

Good day Aida

Regards,
SamsungSA:^LZ

AIDA K's updateReviewer Update

15 Apr 2019, 19:16

Good day Samsung customer service team Just from reading the comments on Hellopeter.com i get the feeling that there is a problem with the Samsung Gear S3 Frontier watches. Clearly Samsung is ignoring the issue! Why else would there be so much coincidence and the same recurring problem?

AIDA K's update15 Apr 2019, 19:16

Reviewer Update

Samsung South Africa's replyOfficial

23 Apr 2019, 11:05

Good day Aida

Herewith your reference number:

***

SamsungSA:^LZ

Samsung South Africa's reply23 Apr 2019, 11:05

Official

Good day Aida

Herewith your reference number:

***

SamsungSA:^LZ