DO NOT BUY FROM samdung ONLINE STORE!

this is my 3rd review. 2024-11-15 I called in again using the usual number that I normally call in to get feedback. This time the reference number that I have used for all my calls in the past is no longer working, the guy can't pick it up on his side. so the last update was they have a backlog but they will send me the buds3. but they will call me every 2 days just to give me an update even if they don't have any new updates but just so that I know they are working on it. LIES been waiting for like 4 days already without any updates from them so I called 2024-11-15.

If the reference number the guy can't pick up that reference which I have been using so many times and normally they say my cell number will be the reference number as well as all calls are recorded. bulls, I gave my cell number as well and he can't pick up anything.

Just seems like they want to drag until I give up by myself. why is it so difficult for them to send me the buds3 which they know for a fact I did not get them.

If you a samdung ***** then rather use a physical store where you can actually get some help. not like me stuck with no one to turn to and always been fed LIES. it might not be the person that I am engaging with thats *****ing thing up but those behind the scene. but thats not my problem is it?

how is it possible that they is a backlog and they do not know when they will be able to send me the buds3? if too many orders then they should prioritise my order isn't it? if not stock then why don't they get from other stores first? I have been waiting for over a month now and still struggling to get this resolved.