ZS
Zukiswa S
1 reviews | Active since Jun 2012
23 Dec 2021, 23:19
Do not buy a Samsung Smart TV, it will cost you!!
I bought a Samsung Smart TV 58inch in March 2021 and to my amazement it stopped working in less than a year of owning it. When I took it back to Game I was told that since it is older than 6 months I cannot get a new one. The agent on the phone from Samsung refused to speak to me as the owner and said that there are no technicians today and they will send one when it is available which is after 48 hours. How is that possible when we are in the middle of such a busy holiday period, why does it state that the TV has a 2 year warranty and not allow purchases that are within that period to be tested at store level then issue us with a new TV? What am I supposed to do without a TV for so long? I am extremely disappointed by the brand and to think that I have been purchasing TV’s and devices for so many years and now they are not willing to fix things within the reasonable amount of time. I want a brand new TV and not one that will be fixed yet it is less than a year old. I am so upset as my family and I cannot watch TV and Samsung does not Care!
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
24 Dec 2021, 08:36Good morning Zukiswa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply24 Dec 2021, 08:36
Official
Good morning Zukiswa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
ZS
Zukiswa S's updateReviewer Update
28 Dec 2021, 04:55Dear Samsung
The lady I spoke to who is Koketso promised to call me back on the same day with the following information:
1. Name of technician who will be coming to my place.
2. The time he will be coming.
I did not receive that call at all as promised.
Do you understand how unprofessional this whole thing is, let alone having to wait for a technician to fix a tv that is not even a year old to be fixed.
I was loyal to your brand and now all of this has made me decide to definitely look for something else!
The lady I spoke to who is Koketso promised to call me back on the same day with the following information:
1. Name of technician who will be coming to my place.
2. The time he will be coming.
I did not receive that call at all as promised.
Do you understand how unprofessional this whole thing is, let alone having to wait for a technician to fix a tv that is not even a year old to be fixed.
I was loyal to your brand and now all of this has made me decide to definitely look for something else!
ZS
Zukiswa S's update28 Dec 2021, 04:55
Reviewer Update
Dear Samsung
The lady I spoke to who is Koketso promised to call me back on the same day with the following information:
1. Name of technician who will be coming to my place.
2. The time he will be coming.
I did not receive that call at all as promised.
Do you understand how unprofessional this whole thing is, let alone having to wait for a technician to fix a tv that is not even a year old to be fixed.
I was loyal to your brand and now all of this has made me decide to definitely look for something else!
The lady I spoke to who is Koketso promised to call me back on the same day with the following information:
1. Name of technician who will be coming to my place.
2. The time he will be coming.
I did not receive that call at all as promised.
Do you understand how unprofessional this whole thing is, let alone having to wait for a technician to fix a tv that is not even a year old to be fixed.
I was loyal to your brand and now all of this has made me decide to definitely look for something else!
Samsung South Africa's replyOfficial
28 Dec 2021, 09:24Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply28 Dec 2021, 09:24
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
ZS
Zukiswa S's updateReviewer Update
05 Jan 2022, 19:50Dear Samsung
Eversince the technician came to my house to assess the TV on the 31st of December 2021, the company did not call me on the following Monday to give me an update as to what the feedback is regarding my TV.
I had to call the company myself on Monday and up until now you as a company have not called me to advise when this matter will be resolved.
It's been two weeks and counting and I still do not have a TV yet my TV is not even a year old.
I am bitterly disappointed in how my matter is handled!!!
Eversince the technician came to my house to assess the TV on the 31st of December 2021, the company did not call me on the following Monday to give me an update as to what the feedback is regarding my TV.
I had to call the company myself on Monday and up until now you as a company have not called me to advise when this matter will be resolved.
It's been two weeks and counting and I still do not have a TV yet my TV is not even a year old.
I am bitterly disappointed in how my matter is handled!!!
ZS
Zukiswa S's update05 Jan 2022, 19:50
Reviewer Update
Dear Samsung
Eversince the technician came to my house to assess the TV on the 31st of December 2021, the company did not call me on the following Monday to give me an update as to what the feedback is regarding my TV.
I had to call the company myself on Monday and up until now you as a company have not called me to advise when this matter will be resolved.
It's been two weeks and counting and I still do not have a TV yet my TV is not even a year old.
I am bitterly disappointed in how my matter is handled!!!
Eversince the technician came to my house to assess the TV on the 31st of December 2021, the company did not call me on the following Monday to give me an update as to what the feedback is regarding my TV.
I had to call the company myself on Monday and up until now you as a company have not called me to advise when this matter will be resolved.
It's been two weeks and counting and I still do not have a TV yet my TV is not even a year old.
I am bitterly disappointed in how my matter is handled!!!
ZS
Zukiswa S's updateReviewer Update
10 Jan 2022, 09:54It's been 5 days and SAMSUNG still hasn't given me my voucher for my TV as agreed.
I have called many-many times and the EXCHANGE department is not getting back to me.
Was given the following email addresses:
I have called many-many times and the EXCHANGE department is not getting back to me.
Was given the following email addresses:
***, *** & ***.
None of these people have acknowledged my email or kept their end of the stick.
The agents I keep on speaking to i.e. Mbali, Gugu, Sandra keep on saying they will escalate and to no avail.
SAMSUNG I want my money back!!!
None of these people have acknowledged my email or kept their end of the stick.
The agents I keep on speaking to i.e. Mbali, Gugu, Sandra keep on saying they will escalate and to no avail.
SAMSUNG I want my money back!!!
ZS
Zukiswa S's update10 Jan 2022, 09:54
Reviewer Update
It's been 5 days and SAMSUNG still hasn't given me my voucher for my TV as agreed.
I have called many-many times and the EXCHANGE department is not getting back to me.
Was given the following email addresses:
I have called many-many times and the EXCHANGE department is not getting back to me.
Was given the following email addresses:
***, *** & ***.
None of these people have acknowledged my email or kept their end of the stick.
The agents I keep on speaking to i.e. Mbali, Gugu, Sandra keep on saying they will escalate and to no avail.
SAMSUNG I want my money back!!!
None of these people have acknowledged my email or kept their end of the stick.
The agents I keep on speaking to i.e. Mbali, Gugu, Sandra keep on saying they will escalate and to no avail.
SAMSUNG I want my money back!!!