Do not buy a Samsung

While on vacation, My A14 stopped working. I contacted Makro cornubia as that's where I bought it from and was told that it will take up to 21days to assess. Alternatively I could take the phone directly to the Samsung repair center closet to me. I telephones the Samsung repair center at Tygervalley and was told I needed proof of purchase then only would they be able to assist me. I then contacted a family member in Kzn to assist with going to Makro Cornubia yo request a reprint of my receipt. The next day I took the proof of purchase and went to the Samsung repair center in Tygervalley. The service consultant did not even request for my proof of purchase. She said it's not necessary it cones up on their system. She then took my phone and said it will take anything up to 2 to 3 hours to complete an assessment on the phone. I handed the phone over to her at 10am on the 9th of January 2024. At 13h00 I called the repair center to enquire about the progress of my assessment. I was told they are still working on it and that I must rest assured they will call me shortly with an outcome of their assessment. The 3 hours had already gone by now and I was challenged with waiting indefinitely for the repair center to call me so I made my way back to the repair center. At 15h35 the service consultant whom I handed the phone over to at 10am that same day went to the back and came back to me after a while. On her return she told me that firstly the technician apologizes for not calling as he was very busy. She then said the assessment was completed and it was found that the motherboard of the phone froze. Not to worry it was a manufactory fault and that the phone was still under warranty and that the warranty will cover the costs of a new mother board. I asked her when can I collect my phone she said that they did not have stock of new motherboards however the technician already placed an order for one and it will get arriving the next day. So in 2 or 3 days the phone will be ready for collection. I asked her if there was anything I needed to pay and she said no. I was so appreciative. I asked if I can get a copy of the assessment report and she said she would email me a copy as it was late and they were short staffed. I reaffirmed that Friday latest my phone should be ready for collection and she affirmed this. On Thursday I called the repair center and the same lady who assisted me on the 9th answered the call. I enquired about the progress on my repair of the phone and she said not to worry everything is in order and the phone is being repaired and I should expect a call tomorrow to collect. I also reminded her I did not get her email on the assessment and she said she forgot she was so busy but she will send it. On Friday I received an email from the repair center saying the phone had liquid damage and that they were not able repair this under the warranty.

This made no sense. An assessment was done on day 1. Based on the outcome of that assessment I left my phone with the repair center.

Where did the water come from and why is it that on the day I was told I was to collect the phone we year of a 2nd assessment.

I then took this to Samsung SA. The service agent came back to me today 22 January 20223

I need help please