RR
Raygaan R
1 reviews | Active since Feb 2023
28 Feb 2023, 18:04
Do better Werner
Today I went in to your somersetset west mall branch and I honestly am disgusted by the customer service , the owner and proclaimed regional manager himself as he claims ( first name ) Werner gave the most disgusting customer service ever . If this is how your regional managers / franchise owners provide a service I completely understand now why your shops are always empty . Please do offer training courses to to your regional managers on customer service . Very dissatisfied after being a customer of many years . Absolutely disgusting.
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Samsung South Africa's replyOfficial
28 Feb 2023, 18:05Good day Raygaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Feb 2023, 18:05
Official
Good day Raygaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM