dN
desiree N

1 reviews | Active since Feb 2015

18 Jun 2020, 17:52

Dissatisfied customer

When I purchased this TV it had Google and YouTube on it and after some time Samsung discontinued these 2 apps without informing me. When I decided to get wifi I tried it, to these 2 apps and it was no more there. I phoned Samsung and they said they discontinued it. I paid R10 000 for the TV at the time of the purchase cos it was one of the best at that time. Now these 2 apps are a everyday thing and I sort advise on what to do. I lost out due to the fact that Samsung decided to discontinue these 2 apps from this model TV. I lost my monies worth and I should be compensated or those 2 apps must be put back. These pictures of what the TV had on it is on the brochure I have attached. Respond asap.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jun 2020, 17:56
Official
Good day
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
^SS