1 reviews | Active since Sept 2016
Dissatisfied Client of Samsung
<p>last year I took in my phone to Samsung in Brooklyn Pretoria to be fixed and it was fixed as per request. But now the brand new screen that was replaced on my phone went blank on me, the screen is still brand new no scratches no nothing and the fone never fell ever since it was repaired but now its just blank. Are your screens that much of bad quality ?</p> <p>I then took the fone to Samsung after the screen went blank unfortunately I was told I have to pay since my fone's contract has expired. I'm very disappointed on your products and service rendered honestly. </p> <p><br />This email was initially sent to ********** and they responded on my email using ********** I advised to contact ********** number which I did. They referred me to Samsung repairs at The Grove Mall to book in my phone so that I can be able to provide them with the report now they telling me a different story today. I'm being taken from pillar to post with this issue and its frustrating</p>
Hi Moemedi
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 969.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Moemedi
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 969.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Thanks! Will wait for their communication...
Thanks! Will wait for their communication...
