Dissapointed with their service and products

<p>Firstly I would like to say that I and my whole family are Samsung *****s, We have owned every Samsung cellular device since the Galaxy S4 got released. We really used to love Samsung devices and were huge brand promoters of theirs amongst all our friends.</p> <p> </p> <p>However I am truly disspointed in two incidents that have occured.</p> <p> </p> <p>I bought a Samsung S6 last year around August time, The first S6 that arrived came broken as the Sim port was already damaged, I returned the phone after much fighting and got a new phone. This new phone worked great until early this year where the battery started being really **********. I am not a heavy phone user as I do not play games or do anything much except use my phone to send messages, however my phone never lasts more than 4 hours, especially if I am moving. I always keep my brightness on low, keep my location off, bluetooth off and have power saving on. I take the Gautrain (which is a 20 minute ride) and within one ride my battery goes from 100% to less than 70%. This is truly ridiculous and I need to carry a portable charger even if I go out of my house for two hours. I have installed an application on my phone that tells my battery condition is 90% so clearly the problem is something with the actual phone. My phone also keeps showing me error messages whenever I look at pictures, which samsung is unable to do anything about.</p> <p> </p> <p>My second problem is that my mother has a Samsung S6 Edge and the earphones came in a damaged condition. She does not listen to music so she recently took out the earphones of the packaging and realised that they are not working. This is truly shocking that now it has been two devices from Samsung that we have had that don't work straight out of the box.</p> <p> </p> <p>I had contacted Samsung's twitter account about this and was told to go to a service shop about these matters, they said I must provide my area I stay in which I did and since then I have gotten no reply. I tried to find a service shop nearby me but was unsuccessful as their website is not helpful at all. I keep sending out more tweets asking them and they do not reply to me. This lack of service is truly dissapointing and has resulted in me losing out on the 1 year warranty for the battery on my phone and 6 months warrant on my moms earphones. </p> <p> </p> <p>I really hope Samsung can do something about this, it is truly disspointing that their products have been sub-standard and service has been poor. I hope you guys don't lose a whole family who have been your loyal clients for the last couple of years.</p>