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Anisa D

1 reviews | Active since Apr 2021

06 Apr 2022, 14:51

DISSAPOINTED

Samsung South Africa's reply:

17 Mar 2022, 11:32

Thank you for posting your comment

We do apologize for the inconvenience and undue frustration, this has caused

Due to certain macro conditions, there has been some production and associated shipping delays of the Galaxy Tab A7 Lite. We sincerely ask for your patience as we work to resolve this issue. Because we’re your biggest fan, we want to reassure you, that you will receive your Galaxy Tab A7 as soon as possible.

Thank you for your patience and understanding

Kind Regards,

SamsungZA

NM

This message was sent on the 17th March I have to date still not been contacted by Samsung or received my tablet I'm so disappointed in this service I would have not taken out this contract if I knew that I was not going to receive the Tablet. How much more patient should I be

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply06 Apr 2022, 15:57
Official
Good day Anisa,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^SS
Samsung South Africa
Samsung South Africa's reply06 Apr 2022, 19:51
Official
Delivery will take place soon ,we have faced a delay and our fulfillment department is working on resolving the matter. We apologise for the delay.

Thank you for your patience and understanding.
 
Kind Regards,
Samsung ZA
NM