Dissapointed and being given the run around

Subject: Failure to Deliver Promotional Gifts and Unresolved Support – Urgent Assistance Required

To Whom It May Concern at Samsung South Africa,

I am writing to formally express my deep dissatisfaction regarding the ongoing failure by Samsung to deliver the promotional items promised as part of the two cellphone contracts I took out at Telkom. The promotion included a set of Galaxy Buds and a Galaxy smar****ch. Despite following every required step and engaging with Samsung representatives multiple times, the matter remains unresolved.

At the time of signing the contracts, a Samsung agent at the Telkom store personally completed the application process for the promotional gifts. Since then, I have faced continuous delays and unfulfilled assurances. I have:

• Visited the Telkom store on several occasions • Met with the Samsung agent who originally assisted me • Attempted to obtain support through Samsung’s WhatsApp chat • Contacted the Samsung Careline multiple times

Despite these repeated efforts, I have received no clear feedback, no progress, and no delivery of the promotional items owed to me. The lack of accountability, transparency, and follow-through is unacceptable for a brand of Samsung’s stature, and the customer experience thus far has been extremely disappointing.

I request that a Samsung representative contact me directly and urgently to resolve this matter without further delay. I expect confirmation of my promotional claim and a clear timeline for delivery of the items as originally promised.

Your immediate intervention would be appreciated.

Sincerely, Ahmed Ismail