disrespectful

<p>unprofessional</p> <p>I took my samsung s5 to samsung bankcity on the 7/11/2016 around 10 am as the phone was not charging, I was advise it would take 48 hours max. when I called them 8/11/2016 at 3.30 pm to find out when I can pick up the phone the consultant took my numbers and advised he would call me back I waited an hour waiting for him to call me back then decided to call them back again the guy confirmed that they have not even started on my cellphone he didnt even know which phone I was talking about. Thabiso Moremoholo then told me that I would now get my fone on friday, In today's world how do they expect me to not have a fone for more than 120 hours? then they said the would delete all data, my fone was with them a month ago and the software was installed why should it be re installed again when the only problem was that its not charging??? they are unprofessional, dont keep to their own turn around time and inconvinienced me. when I went to pick up my fone on the 10/11/2016 the consultant told me that he did it on purpose there were customers in the store when he told me that, he then made me sit there for an hour without telling me he's only fixing my fone now after having it for 4days. he started telling me that he will show me what reporting them will do and both he and another consultant started arguing with me I left the store after being humiliated and made to never buy another samsung again. when I got home the phone was not reading my sim card or memory card this morning the phone would not switch on. when I called samsung smart care center I spoke to banele who told me to call then and ask for a job number when I called them they told me they did not report my phone this all tells me that this is a norm and how do customer care consultants harrass a customer and shout at them??? </p>