PR
Pamela R

1 reviews | Active since Oct 2019

24 Oct 2019, 13:07

DISPOINTED WITH SAMSUNG.

SO DISPOINTED WITH SAMSUNG AND GAME THIS IS TO ALERT OTHER CUSTOMERS PLEASE READ COMMENTS AND CHECK AROUND BEFORE PURCHASING PRODUCTS THAT WILL MAKE YOU LOSE A LOT OF MONEY AND TIME .I HAVE ALWAYS BEEN A DEFY PERSON BUT STARTED REPLACING ALL MY APPLIANCES WITH SAMSUNG BOUGHT A FRIDGE FREEZER. TOOK OUT EXTENDED WARRANTY. SALESAMAN AT GAME SAID TO US IN THE 10 YERAS IF THEY CANT REPAIR FULL AMOUNT WILL BE GIVEN A LOAD OF LIES .FRIDGE PACKED UP CALLED GAME THEY ASKED ME TO CALL SAMSUNG .NO HELP AT ALL .AFTER MAKING NUMEROUS CALLS I WAS TOLD THEY ONLY COVER THE COMPRESSOR. AFTER FIGHTING AND SAYIMG THAT WAS NOT WHAT I WAS TOLD .THE LADY SAID SOMONE WILL CALL ME GONE 3 DAYS IM STILL WAITING NOT IN A POSITION TO BUY A NEW ONE .SO SITTING WITH A FRIDGE THAT WE PAID 6500 .AND NO HELP. SO I WONT REST UNTIL PEOPLE ARE MADE AWARE OF HOW MUCH SAMSUNG CARES ABOUT THERE CUSTOMER S .

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply24 Oct 2019, 13:09
Official
Good day Pamela 

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^JL
PR
Pamela R's update24 Oct 2019, 13:24
Reviewer Update
Will wait and see how much you guys care about your customers .The sad part is my Husband is on Dialysis and his Injections must be kept in a fridge..SO will see and keep all of you updated.
Samsung South Africa
Samsung South Africa's reply24 Oct 2019, 13:41
Official
Good day Pamela 
Herewith your reference number:  
 ***
SamsungSA:^JL
PR
Pamela R's update29 Oct 2019, 07:30
Reviewer Update
Still waiting for your team from Samsung to call.I have heard that it never happens .empty pr omises .til date no one has called. So it's a huge loss for me what a waste of money .and when you dont have the money to replace the appliance. Its sad really that Samsung does not care about there customers well its a hard lesson for me.Never again will I purchase any Samsung product.