Dismal service

So this is a followup to my report written on Friday about the hillfox smart care centre. I was directed to write a complaint to Samsung south africa by being given an empty card board box which has written on it: CARING - a joke, PEOPLE EXCELLENCE - INTEGRITY - certainly not to their clients or product, SERVICE - Not sure in which country, COMMITMENT - to whom? ?..... It has now been 14 days since my phone went in for repairs, no response since last Friday from the Smart Centre or Samsung South Africa - So If the holding company doesn't even care, well then the Apple will definitely fall far from the tree. I am sure there will eventually be a request for a whopping bill to fix the phone Samsung damaged - again i recommend reconsidering other products because once your Samsung phone goes faulty, you might as well throw it away, no service, no integrity, no customer care and certainly no commitment, the WAIT CONTINUES