NZ
Nolukolo Z
1 reviews | Active since Jan 2016
10 Dec 2018, 16:42
Dismal response. Failure to serve.
We bought a fridge last year in December. It gave us problems sooner in 2018. The technician came in and we told him we wanted a new fridge, he said it can only be replaced after 3 major services. He fixed the problem. To our surprise the fridge gave us problems again. Technician came to fix. Told him to request for an exchange. The fridge has been fixed 3 times with fail. It has a problem even now.
They refuse to give us an exchange.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
10 Dec 2018, 16:44Good day Nolukolo
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply10 Dec 2018, 16:44
Official
Good day Nolukolo
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
10 Dec 2018, 16:53Good day Nolukolo
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply10 Dec 2018, 16:53
Official
Good day Nolukolo
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ