YS
Yasmin S
1 reviews | Active since Jul 2022
28 Jul 2022, 09:35
Dishwasher replacement
It's been 3 weeks I had a problem with my dishwasher, samsung finally decided to replace the machine, now I have to take the machine to makro,they will advise me when they will get another machine to replace me,and I have to make arrangements to pick up,I'm really frustrated with the service at samsung...I had to make so many calls,they don't update customers.you have to keep calling.
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Replies (2)
Samsung South Africa's replyOfficial
28 Jul 2022, 09:36 Good day Yasmin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply28 Jul 2022, 09:36
Official
Good day Yasmin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
YS
Yasmin S's updateReviewer Update
28 Jul 2022, 21:58Update to below post:
I got a call from Samsung customer service agent Thabang who said that I will need to make my own arrangements to get the dishwasher back to the store and it will be replaced. He assured me that he checked with Makro and they have the exact same unit so it will be a swop out. The dishwasher is 1.5years old and in addition to the 2year factory guarantee it comes with, I paid for an additional Makrosure extended warranty cover.I get to Makro and I am asked to pay an additional R1500 as the price of the unit has increased. They call Thabang to tell him how to do a return from Samsung side so that I do not have to pay more for a machine under guarantee (that Samsung cannot fix). He says that he will get back to me the next day.I have never before received such terrible service from a well known company and the people that represent them.
It's been 3 weeks I had a problem with my dishwasher, samsung finally decided to replace the machine, now I have to take the machine to makro,they will advise me when they will get another machine to replace me,and I have to make arrangements to pick up,I'm really frustrated with the service at samsung...I had to make so many calls,they don't update customers.you have to keep calling
I got a call from Samsung customer service agent Thabang who said that I will need to make my own arrangements to get the dishwasher back to the store and it will be replaced. He assured me that he checked with Makro and they have the exact same unit so it will be a swop out. The dishwasher is 1.5years old and in addition to the 2year factory guarantee it comes with, I paid for an additional Makrosure extended warranty cover.I get to Makro and I am asked to pay an additional R1500 as the price of the unit has increased. They call Thabang to tell him how to do a return from Samsung side so that I do not have to pay more for a machine under guarantee (that Samsung cannot fix). He says that he will get back to me the next day.I have never before received such terrible service from a well known company and the people that represent them.
It's been 3 weeks I had a problem with my dishwasher, samsung finally decided to replace the machine, now I have to take the machine to makro,they will advise me when they will get another machine to replace me,and I have to make arrangements to pick up,I'm really frustrated with the service at samsung...I had to make so many calls,they don't update customers.you have to keep calling
YS
Yasmin S's update28 Jul 2022, 21:58
Reviewer Update
Update to below post:
I got a call from Samsung customer service agent Thabang who said that I will need to make my own arrangements to get the dishwasher back to the store and it will be replaced. He assured me that he checked with Makro and they have the exact same unit so it will be a swop out. The dishwasher is 1.5years old and in addition to the 2year factory guarantee it comes with, I paid for an additional Makrosure extended warranty cover.I get to Makro and I am asked to pay an additional R1500 as the price of the unit has increased. They call Thabang to tell him how to do a return from Samsung side so that I do not have to pay more for a machine under guarantee (that Samsung cannot fix). He says that he will get back to me the next day.I have never before received such terrible service from a well known company and the people that represent them.
It's been 3 weeks I had a problem with my dishwasher, samsung finally decided to replace the machine, now I have to take the machine to makro,they will advise me when they will get another machine to replace me,and I have to make arrangements to pick up,I'm really frustrated with the service at samsung...I had to make so many calls,they don't update customers.you have to keep calling
I got a call from Samsung customer service agent Thabang who said that I will need to make my own arrangements to get the dishwasher back to the store and it will be replaced. He assured me that he checked with Makro and they have the exact same unit so it will be a swop out. The dishwasher is 1.5years old and in addition to the 2year factory guarantee it comes with, I paid for an additional Makrosure extended warranty cover.I get to Makro and I am asked to pay an additional R1500 as the price of the unit has increased. They call Thabang to tell him how to do a return from Samsung side so that I do not have to pay more for a machine under guarantee (that Samsung cannot fix). He says that he will get back to me the next day.I have never before received such terrible service from a well known company and the people that represent them.
It's been 3 weeks I had a problem with my dishwasher, samsung finally decided to replace the machine, now I have to take the machine to makro,they will advise me when they will get another machine to replace me,and I have to make arrangements to pick up,I'm really frustrated with the service at samsung...I had to make so many calls,they don't update customers.you have to keep calling