Dishwasher 1 and half months old and fautly

<p>last weekend the 25th March I tried to turn on my Dishwasher, that was purchased at the samsung store in Rosebank on the 21st January 2017. It would not display or turn on. I tried changing the plugs to test if it was a plug issue but it was not. On Monday morning I phoned the Samsung store at Rosebank to report this issue. They then called the service center and logged a service request. I got a call at about 1pm form the service center to give me my refernce number and to ask when it suited me for them to send out an agent. I asked if they could come out in Wednesday as I needed to arrange a day I could take off work. I then sat around all day Wednesday waiting for them to arrive. At 3pm that afternoon I then phoned to find out what was happening and they told me that the service was booked with the wrong agents and had now been cancelled. This took them two days to figure out and they never bothered to inform me. I now had waisted a day of leave. After about 6 calls later to the service department I sill had no answers and I had become very upset. No one seemed to care. I requested multiple times for a Manager to call me however I was never contacted. Finally I managed at 6pm that evening to get hold of someone who could assit me in getting the machine re-booked for Friday (4days after the original call). The next morning I received a call from the service agent and he told me he had to order a part and that he would try for Friday. He said he would let me know.I never heard back form him. Thursday midmorning the service center called again saying they could not help me on the Friday as all the agents were out on training. She subsequinetly hung up on me when I started to question her (great service). I was so confused at this point? It seems as if stories are just made up by the service center so that they dont actiullay have to do their jobs! Friday morning the Samsung store at Rosebank called and asked if all was sorted. I told him I was still waiting for anyone to let me know when someone would be out to fix my machine. I then had one missed call from the service cernter with no message. I was in a meeting and could not take the call. I never heard back from anyone agian. Today monday Morning I have still not had anyone call me to arrange anything. I have had to follow up on the servce center as well as the service agent. I was told I would be contacted by 9am to arrange further. I am still waiting for Juliet from the Service center to all me and the service agent to come back to me after speaking to him twice this morning. I am so disgusedted by A) the lack of Service by Samsung. B) The lies I have been told by Samsung. C) The quility of the applience. D) The lack of concern by Samsung.</p> <p>On another note. We paid for an extra few year warrentee. They are happy to take your money but not give a good service in return.</p> <p>All I want is a refund and someone to come and collect this machine! I never want to deal with Samsung again!</p>