Dishonourable, Dishonest Promotions

I am still waiting for a response to this from 23 October.

You have sent me a formal letter saying you are not honouring your promotion for a watch with the Samsung Galaxy s9. As it is my right, please provide me with the following information:

1. Please advise when I was shown and made aware of the terms and conditions of the promotion and where I acknowledged them in this process 2. On a recorded call, a manager Nadim Sallie from Samsung customer service said the courier company tried to make contact with me telephonically on numerous occassions. Nowhere on the courier report is any proof or mention of telephonic contact 3. Please advise who I can speak to at Samsung regarding laying a formal complaint against the service I have received from Samsung Customer Service department, in particular Mr Nadim Sallie.

Thank you