Dishonesty of Samsung just to make more money

Hi I purchased a gearfit2 pro watch. After using it for a couple of months. At the gym The watch fell of my hand luckily into my sleeve and not on the floor. I then took the watch to three different Samsung stores. I got similar replies from them is that this is a fairly common problem but unfortunately Samsung won't entertain this type of claim and they will say that it was caused due to negligence. I'm in my forties wearing watches for a long time and this has never happened to any of my watches. I then called headoffice and spoke to a person by the name of Nadeem. As I was relating the incident to him. He came across as arrogant, aggressive and abrupt as he said that I wasn't with you when it happened implying that I was speaking lies. I was disappointed and upset with the conversation with him. So I asked to speak to his manager Praveer. To date Praveer is extremely busy as he hasn't returned my calls for about 2-3 months.. I called headoffice after a while reported the incident and conversation I had with Nadeem and asked for someone to assist me in this regard and was adamant that Nadeem does not call me. However I received a call from Nadeem. He said that I should take the watch into the store at Eastgate and he will arrange for it to be taken in. When I called to follow up with him. He did not take any of my calls. I was told that Herman will be handling the query. I then received a call from Herman saying sorry Samsung won't entertain this claim as it was due to negligence exactly as I was informed previously by stores. I asked him if it made sense for as a practicing doctor in my forties to act as a teenager and rip the band of my watch and to spend over a thousand Rands to fix something that costs in the region of R300-400. To date issue is not resolved.