HS
Hananja S
1 reviews | Active since Dec 2015
24 Dec 2015, 08:18
Dishonesty almost cost me over R8000
My Samsung s6 got some water damage and I went to a Samsung store where they told me that they will have to replace the phones screen and motherboard. It would cost between R8000 an R9000.<br> <br> I did not have that kind of money at the time so i left it on my side table. After two weeks every thing worked again. It seems like it just needed to dry out. It is truly disgraceful.<br> <br> If I had gone ahead and have it fixed I would basically have been ****** of R8000. I have always been a big fan on samsung but that is not the case anymore. I will not advise anyone to ever buy anything samsung made just because I feel my trust has been betrayed. Very disappointed!!!
Helpful (0)
Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
24 Dec 2015, 08:43Hello Stiegmeister,
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply24 Dec 2015, 08:43
Official
Hello Stiegmeister,
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
