HS
Hananja S

1 reviews | Active since Dec 2015

24 Dec 2015, 08:18

Dishonesty almost cost me over R8000

My Samsung s6 got some water damage and I went to a Samsung store where they told me that they will have to replace the phones screen and motherboard. It would cost between R8000 an R9000.<br> <br> I did not have that kind of money at the time so i left it on my side table. After two weeks every thing worked again. It seems like it just needed to dry out. It is truly disgraceful.<br> <br> If I had gone ahead and have it fixed I would basically have been ****** of R8000. I have always been a big fan on samsung but that is not the case anymore. I will not advise anyone to ever buy anything samsung made just because I feel my trust has been betrayed. Very disappointed!!!

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Dec 2015, 08:43
Official
Hello Stiegmeister,


This is to acknowledge receipt of your complaint.

The query has been escalated to our Voice of customer team under reference number:***.


A senior customer service executive will contact you with further advise on the matter.


Regards
Samsung Team