VK
Vincent K
1 reviews | Active since Aug 2024
09 Aug 2024, 16:59
Dishonesty
Took my TV to there repair centre ,they stripped my set removed parts damaged my set and refused to return my TV to its original condition.My TV is in a worse condition now than when I took it in.Customer care are a waste of time totally useless ,told me to collect my TV it was Repaired ,useless manager Louis at SSS new nothing about it .
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
09 Aug 2024, 17:12Good day, Vincent.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply09 Aug 2024, 17:12
Official
Good day, Vincent.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
VK
Vincent K's updateReviewer Update
10 Aug 2024, 09:29I have been through your escalations dept they don't understand the lies and poor service I have recieved,asked to speak to a
VK
Vincent K's update10 Aug 2024, 09:29
Reviewer Update
I have been through your escalations dept they don't understand the lies and poor service I have recieved,asked to speak to a
VK
Vincent K's updateReviewer Update
10 Aug 2024, 09:37I have been through your escalations dept they don't seem to understand the lies and poor service I recieved from SSS repair centre ,that is why I asked to speak to a Manager at Ssamsung only to be told I can not speak to a manager.I would like to bring my TV in to Ssamsung head office so a manager can see the condition I recieve my TV back with the parts they removed and then fitted old parts.
VK
Vincent K's update10 Aug 2024, 09:37
Reviewer Update
I have been through your escalations dept they don't seem to understand the lies and poor service I recieved from SSS repair centre ,that is why I asked to speak to a Manager at Ssamsung only to be told I can not speak to a manager.I would like to bring my TV in to Ssamsung head office so a manager can see the condition I recieve my TV back with the parts they removed and then fitted old parts.