Dishonest Samsung MTN promotions

I upgraded my contract with MTN over two months ago. Part of the promotion was a Samsung watch. The courier company, Courier It sent me countless sms's that the watch was being delivered. It was never delivered. I find out that Courier IT is no longer the courier for Samsung so the parcel was sent back to Samsung.

I raise this with MTN and in typical MTN fashion they pass the buck saying I must take it up with Samsung. I feel slightly better as who can be worse than MTN to deal with....well big mistake. I get the following message: Unfortunately as per the terms and conditions, your Reward has been forfeited. Your courier company did not deliver and I am now prejudiced. Nobody at Samsung is interested in honouring this upgrade promotion and I see there are many other people complaining about Samsung not honouring their promotions. Loved Samsung as a brand but this dishonest conduct has unraveled any brand loyalty. I must give mention to the really shocking service and communication from 'Customer Care' staff Reiner and Renusha. If you guys are going for worst customer care staff on the planet....you are tracking well.