Disheartened Customer

I have been a loyal supporter of all Samsung products for more than 12 years, from home appliances to smart phones and tablets. On the 19th of July I visited my local Samsung Store at the Pavilion Mall to purchase accessories for my newly bought S10+. The sales man Irwin was very eager to sell me every accessory that was compatible with my new phone. I gladly bought a Leather cover for R999 and a screen protector for R599.

My phone arrived on the 22 July (Purchased from Takealot.com). I put on my new cover and was very pleased. On Thursday morning the 25 July before switching my phone on silent I noticed that the Leather Samsung cover was peeling between the two buttons on the left side of the phone, I felt very disappointed and decided to visit my Samsung Pavilion Store for assistance. On arrival with my inquiry the sales man Irwin did not say a word and took me straight to his Manager Asheran Naidoo. The manager was very quick to dismiss my inquiry by saying "there's nothing we can do for you"I again tried to ask and he was rude and did not even look at me and said "we cant help you". Despondent I left.

I am appalled and disappointed with the after service that Samsung has to offer their loyal customers. My new phone was long awaited after my Samsung Note was ****** in November 2018 and now I feel disheartened and angry not only at the Store manager but with the Samsung Brand. I own many Leather products, some produced in SA and some from Italy ...I have never seen them peel and especially after two days of use. I am such a meticulous person and I value my belongings. My phone never leaves my handbag and is kept in my handbag organizer which has a cellphone pouch. My phone is never taken out during working hours as I don't like distractions whilst teaching other than that I only took out my phone at home and left it by my bedside. Therefore I have no reason to doubt any negligence on my part to aid the phone cover to peel. Is Samsung now producing such inferior products that they have no faith to offer you a Guarantee? Is staff trained to ignore complaints about accessories? I think maybe I need to try other Brands who can live up to their quality promise.