Disgustingly rude behaviour by MICHEAL at Greenstone Mall

<p>I am writing to complain about one of your employees working at the Samsung Store in Greenstone Mall. His name is MICHEAL. I was appalled by a recent encounter with him. I have never experienced such rude behaviour from any other store, as such received from your Greenstone branch.</p> <p>On Thursday 22 June – I telephonically liaised with Cecellia Ramanugu at repairs regarding the collection of my cellphone that same afternoon. I had informed her that I will be collecting the phone before 5pm. I arrived at the store at 16h50 to find the store had already been closed up. I stood there trying to get the attention of the staff members who were standing and chatting inside. Micheal was assigned to the door, which he did so reluctantly and with the utmost disrespect to any person! He took FOREVER to respond me to waiting at the door. I was with my little daughter which I just collected from school. Without opening the doors, he proceeded to talk to me through closed doors, leaving me to lip-read whatever the hell he was trying to say. How #F rude!! He made no attempt to open the door until I angrily had to show him to open the door!!! All I wanted was to collect my cellphone. Why did my daughter and I have to be treated as if we were beggars asking for food? The *******!! How was I expected to communicate through a closed glass door?? This really ****ed me off, especially when the remaining 10minutes before the store closed were MORE THAN ENOUGH time to pick up the cellphone (which had been with the Repairs dept. for over 4 weeks!!! A complaint for another day!)</p> <p>Is this kind of treatment of customers generally the standard for Samsung? Micheal’s behavior was highly unacceptable, degrading and of the lowest etiquette!! I find it hard to believe that you would knowingly employ people of such character who portray the utmost disrespect to your customers, who are abrasive and unprofessional to say the least!</p> <p>I feel that he should have no place interacting with the public when he lacks the most basic sense of decency and manners. Customers are by no means an annoyance. Did he forget that we are the ones who actually contribute toward his salary?? I will no longer be purchasing or supporting any Samsung products because of the lack of disrespect that you have shown to me. I am well aware of the recent crime incident that took place at your store, but this is by no means any excuse to treat women & kids in the way that you did. I will gladly share this review on the local community forums so that people know not to do business with the likes of Samsung in Greenstone Mall.</p>