LM
Lourens M
1 reviews | Active since Mar 2009
29 Jan 2025, 19:44
Disgustingly Poor Service from Samsung ZA HPP department....
Utterly non performing service from Samsung ZA HPP department... I logged a complaint about the poor battery performance on my Galaxy A05.... up to today, I have had no reply from them... after sending a reminder a week after he initial complaint...... Sorry Samsung,,, your phones are no good and so are your after sales service.... I will not recommend to anyone to buying a Samsung product......
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
29 Jan 2025, 19:46Good day Lourens,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply29 Jan 2025, 19:46
Official
Good day Lourens,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
29 Jan 2025, 19:46Good day Lourens,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply29 Jan 2025, 19:46
Official
Good day Lourens,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
LM
Lourens M's updateReviewer Update
03 Feb 2025, 15:42 Samsung's "Escalations Department's" customer care service is just as bad as it's products..... Up to now I've had ZERO contact from them..... This is an atrocious situation.... I will never ever buy any Samsung product again.... And I will not recommend a Samsung product to anyone... I paid good money for my phone... It's given me far from expected service, now Samsung is ducking the issue....
LM
Lourens M's update03 Feb 2025, 15:42
Reviewer Update
Samsung's "Escalations Department's" customer care service is just as bad as it's products..... Up to now I've had ZERO contact from them..... This is an atrocious situation.... I will never ever buy any Samsung product again.... And I will not recommend a Samsung product to anyone... I paid good money for my phone... It's given me far from expected service, now Samsung is ducking the issue....
LM
Lourens M's updateReviewer Update
08 Feb 2025, 07:22I've had no response from your HHP department...
This is utterly disappointing and inferior performance with poor execution of after sales service from Samsung...
LM
Lourens M's update08 Feb 2025, 07:22
Reviewer Update
I've had no response from your HHP department...
This is utterly disappointing and inferior performance with poor execution of after sales service from Samsung...