DISGUSTING TREATMENT OF CUSTOMERS!!!

On Friday (28 May 2021) I finally got a response from Samsung VOC regarding my case ( I had initially contacted Samsung on 12 May 2021 about the issue I had where an item was not in the box of my tv when I opened it). The response now was that I must get a legal team to contact their legal team if I’d like to take this matter further (despite me having evidence showing that the item was meant to be included in the box!). How insulting to a customer!!!! I’m done with Samsung and I’d like to return the TV. I’ve now been told by Samsung support that it’s past the 14 day cooling period to return the TV and it may be a problem. However I’ve only received a response from VOC on the case on 28 May 2021, yet I made Samsung aware of my issue on the day I received the tv on 12 May 2021, so it is not my fault that the cooling period passed and they took their own time to get back to me. Please get back to me so that I may return the TV. That is all I want now. Thanks.