1 reviews | Active since May 2010
Disgusting Services Samsung Mall of Africa
I have never been so upset over a service. I took my phone to Samsung at the Mall of Africa for about 2 months ago and today when I went to check for the update I found out that nothing was done and my phone was still at the shop and I had to take my phone to the repair centre Regernesis myself.
This is totally unacceptable for the store to fail to take a phone to a repair centre in their area in a radius less than 10kms.
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^MS
This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^MS