Disgusting Service: Vodacom (Tygervalley - Main Store) and Samsung

Firstly I would like to say that i have been a big fan of Samsung devices ever since the inception of the Android OS, many years back. I have owned and still own many Samsung devices, S2, S3, S4, S6 Edge+ and now the S8+ (device under scrutiny). Of these devices I have duplicates, so in total, 12 handsets. For the purpose of this review, i will not mention my household devices.

I will never purchase a Samsung device again, the customer service is poor and it seems that nobody is able to assist me properly. My cell phone bill on my 2x S8+ with gears and Dexs does not warrant this type of service delivery. Despite my detailed description of my problem of my personal S8+ device, I was made to return to a store thrice. Twice at my local shop and another time at the Smart Care facility in Canal Walk. I specifically stated that the device itself is faulty and has been faulty since day one, it is not software related as my devices are secured and regularly maintained and updated. The WIFI Switch on the board itself is faulty. The technicians at Vodacom (Main Store - Tygervalley) have clearly **** to me about switching the Main Board (the second time around) as my IMEI number remained the same and my data was on the device. Myself and the supervisor at the store, took the time to video document the issue where the WIFI would automatically (physically) switch itself off while downloading. A problem i have not encountered on any of my other numerous devices.

I would like to understand where the lack on intelligence, diligence and ethical consideration originates from? Poor management? Lack of training and subsequent s****s in dealing with such a simple manner?

Economically, how much more pressure does your company want to exert on me? Paying for a cell phone that I have not had in over a month (and yes it is under 6 months). I took the liberty of buying one of the most sort after casing available to me to protect the cell phone as well, as an indication of my level of care.

My payments are up to date as it has been for the past several years. Why do i not qualify for a decent level of respect and the quality assurance, with due diligence, that I surely am paying for?

I loved your products, even visited some of the launches and joined in on some of the live streams. This is not what you promised me. Now I have a Dex, a gear and no S8+ to use it with. I have to conduct my daily business with my clients, at a disadvantage in a highly competitive business environment, both economically and socially. Despite my patience, kindness and etiquette, Samsung and Vodacom throws back in my face and meets my dignity with a total disregard for my attempt to help solve the problem. I am truly disjointed and utterly dejected. I expect more, because I have been loyal, and pay for more.