Disgusting service - Technicians never available

such poor disgusting service - what happened to TCF? or does it not apply to Samsung? Early January 15th I was having a problem with my fridge and decided to call Samsung, they sent a technician who advised me that something needed to be replaced, he tried to service the fridge, however the problem was still there , he had said if there was no change then i would need to contact Samsung

He advised me that should the problem persist i would need to contact Samsung, i called Samsung and they advised me that i need to make payment so that they can send out a technician to fix the problem , which i did not hesitate, i did as they had asked, this was the 29th of January

after making payment no one has bothered to get back to me, i have been calling them everyday asking them when they are sending someone, some days they don't even bother to pick up the phone,

not sure if they prolonging this on purpose or what , however you would think if you buy the BEST you will intern get the best service?

There service is disgusting, when you finally get through, whoever answers the phone is rude and now they telling me my fridge will get attended to in March, so what am i supposed to do with the food in the fridge, i did not delay paying them, why are they delaying assisting me?

LONDIWE MAGWAZA *** - I am disgusted at their service!!!!!!!! what happened to TCF ? AS Consumers we have rights!!!!