Disgusting Service – Samsung Care Is a ****!

I have never been so disgusted by a company’s service! As a loyal Samsung user since the Samsung Star, I expected better—but clearly, Samsung doesn’t care about its customers once they’ve taken your money!

It all started when I visited the Samsung Store at Canal Walk, Cape Town, to repair a tiny scratch on my S23 Ultra screen before my Samsung Care expires. The staff were helpful and advised me to take my phone to the Samsung Experience Store in Bellville because they couldn’t guarantee pickup within 20 days.

At Bellville, I was assured the repair would take 45 minutes. Great! Except, when I tried to proceed, I was suddenly told they don’t process Samsung Care claims on weekends. Why was this never mentioned before?! I was sent home and told to return during the week.

Fast forward to this Saturday, expecting the promised quick repair, only to be met by an extremely rude and arrogant staff member who outright called me a **** and claimed a 45-minute repair was “impossible.”Suddenly, my phone now needed three days for assessment and diagnostics, with no set timeline for the actual repair. BUT—guess what? If I was willing to pay over R5,000 out of pocket, it could be done immediately!

So, let me get this straight—Samsung is actively discouraging customers from claiming Samsung Care, making the process so unnecessarily difficult that people just give up and pay out of pocket? What an absolute ****! I paid over R1,000 for this coverage, and now I can’t even use it without unnecessary delays and nonsense!

To make matters worse, I requested my Samsung Care policy documents over THREE WEEKS ago and have yet to receive them! How is this acceptable?!

I have emailed Samsung Care to raise the issue—no response. I’ve also reached out on social media—no response. Clearly, Samsung has zero interest in providing any customer support, leaving customers like me feeling completely ignored and abandoned.

I was excited to upgrade to the S25 Ultra, but after this appalling experience, I refuse to remain loyal to a brand that treats its customers with such disrespect. Samsung, train your staff properly, stop misleading customers, and stop wasting our time!