Disgusting Service rom Samsang South Africa and Vodacom.

I took out a new contract with Vodacam with a Galaxay A30 new phone. The pure and only purpose was to take overseas in September. I took posession of the phone +- 2 months ago. The phone would not charge. Was send in and returned that there was nothing wrong. On returning home the phone would only charge if you switch it off and on and then it would charge. I again took the phone back and was told there is nothing wrong with the phone. I refused to tke the device and the problem was escalated to Advanced repair Centre. No ***5. Stll not happy I contacted Samsung head office reference number *** and was guaranteed that this would be resolved. Today I received 2 calls from Samsung to say there is nothing they can do about the phone and that it would only be send back in 3 weeks. I leave for Eqypt in less than 2 weeks. i want to know the courier to get this phone to Johannesburg supposibly on two occasions and now to Cape Town, which today I blieve is not corect it is back in Johannesburg the cost to courier this must have costed more than what just replacing the phone would have been. I will never ever refer anyone to Samsung or Vodacam ever in my life. A director could have taken the decision just to replace the phone after seeiing it was in 3 times for the same probnlem, but my biggest annoyance is that I dont have a phone that takes photos or calls when I go overseas alone. Samsung service also lost all my data and photos which I wil never get get back as they were the final moments of my late Mom. I lost all contacts everything after being promsed that if they needed to work on the phone a backup would be done, This was also not done causing huge loss on my behalf. I ask that this be given your urgent attention. I need this resolved before I travel alone overseas.