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VARUSHKA H
1 reviews | Active since Dec 2021
20 Dec 2021, 10:06
Disgusting service on promotion offers
To whom it may concern, we have purchased an S20 last year , Dec 2020, and was promised the 32 inch TV free, but to date have not received it, I have sent numerous emails and spent time and money calling through to enquire and just reach a dead end, I will also share this on various other social media platforms just so that other people are aware of what actually happens and the despicable service that comes from SAMSUNG. Samsung TV Promotion Documents(Mr N Harrielall - Ref Nr: ***VZV3G) I will give you 24 hrs to respond and sort out this **** before taking it to higher authorities. I will in future choose not to purchase from SAMSUNG just because of this. Disgusted.
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Replies (5)
Samsung South Africa's replyOfficial
20 Dec 2021, 10:08Good morning Varushka ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Dec 2021, 10:08
Official
Good morning Varushka ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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VARUSHKA H's updateReviewer Update
20 Dec 2021, 10:25Thank you for responding, it was the NOTE 20 Ultra that was purchased in Dec 2020. Came with a free TV. Purchased under Nashin Harrielall.
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VARUSHKA H's update20 Dec 2021, 10:25
Reviewer Update
Thank you for responding, it was the NOTE 20 Ultra that was purchased in Dec 2020. Came with a free TV. Purchased under Nashin Harrielall.
Samsung South Africa's replyOfficial
20 Dec 2021, 10:43Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply20 Dec 2021, 10:43
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
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VARUSHKA H's updateReviewer Update
21 Dec 2021, 10:42Please tell me what are your findings, because I have *********** staff that are contacting me with bull**** stories. I have escalated this to the SAMSUNG CEO and I will not expect any *******. I want what was due to me and I expect this resolved asap!
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VARUSHKA H's update21 Dec 2021, 10:42
Reviewer Update
Please tell me what are your findings, because I have *********** staff that are contacting me with bull**** stories. I have escalated this to the SAMSUNG CEO and I will not expect any *******. I want what was due to me and I expect this resolved asap!
Samsung South Africa's replyOfficial
22 Dec 2021, 16:15We want to apologize for any trouble caused and let you know our team is working on resolving the issue.^NM
Samsung South Africa's reply22 Dec 2021, 16:15
Official
We want to apologize for any trouble caused and let you know our team is working on resolving the issue.^NM