DISGUSTING SERVICE FROM UNCONCERNED STAFF

I complained numerous times,to Samsung Head office,over the past week and it seems that they are unconcerned about me as a consumer. I spoke with Innocent who is the \cellphone manager"and advised him that my BRAND NEW SAMSUNG S6 Edge keeps overheating and rebooting to a point where I am unable to speak on my phone without it burning my ear or my hand.<br> <br> I explained to Innocent that a brand new phone should not need to be repaired...but in fact replaced because it is less than a month old...<br> <br> He keeps telling me that there is nothing he can do to assist yet he keeps promising to call me with a solution but forgets to call me back. I requested to speak with his supervisor (Praveer) but he is always \""IN A MEETING\"" or \""BUSY\"" to speak with me. When I asked for his contact details or e-mail address"