RG
Roy G
1 reviews | Active since Oct 2012
11 Jan 2026, 11:57
Disgusting service from Samsung Table Bay Mall.
Hi, I went into the Samsung Store at the Table Bay Mall yesterday, as my Samsung Smart Remote was not working.
The arrogant gentleman who served me told me they had none in stock, and I should try Takealot or Amazon.
I asked him why he could not order one for me, as he was working for Samsung, so he sarcastically told me that if he orders one for me, the cost will be R2500.00!!!!! I obviously left the shop.
I came home and ordered one online from Makro, and with delivery charges, it cost R349.00. I will definitely not be buying any Samsung products again.
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Samsung South Africa's replyOfficial
11 Jan 2026, 11:58Good day Roy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply11 Jan 2026, 11:58
Official
Good day Roy
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM