1 reviews | Active since Feb 2017
Disgusting service from Samsung SA not wanting to honour the warranty on my microwave
Samsung SA still point blank refuses to honour the warranty on my few months old microwave because of a cosmetic defect in the door which I am willing to pay for and have replaced by them. They closed my case stating that we can take it up with the Ombudsman. WOW, this after my house is furnished with most of their appliances . I can certainly see why they are losing market share to HiSense, which I will move to now as well. I can't wait to see this giants demise because of the chip on their shoulder and disgusting service. Hisense is better priced anyway!
Good day Kurt,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Good day Kurt,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM
The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. ^NM