Disgusting Service from Samsung SA

<p>In December my husband renewed his cell phone contract at Vodacom. He was given a Samsung Edge & phone. From the 1st day the phone froze, overheated - he reported it straight away by Vodacom within the 7 days, their technician looked at it and said we just have to press the 3 buttons together to get it to work again which is unacceptable. Vodacom3 times motivated to Samsung to replace the phone as it is definately faulty. Samsung delcined it three times and the phone was given back with only a sorry they wont help you. Vodacom did try their best and the lady totally agrees that the phone should be replaced. I cannot believe that with all the problems they do have the the Edge 7 that they decline a replacement and it was reported within 7 days grace period. </p>