disgusting service from Samsung SA

I purchased an 82 inch TV from the Samsung store in clearwater just over a year ago and it is still under warranty. i called the store but was told the store was under new management and i should call Hirsch so i called Hirsch in Strubens Valley and logged a call on the 27/01/2021 and was only given a job card no. 239934 and my invoice no. *** but did not get feedback from them. i called them on a daily basis and was told that i should wait for a call from Samsung SA but got no feedback until the 01/02/2021 when i posted a review on the consumer council website. then i received a call from the manager Kershen at Hirsch whom i told that I was told that samsung would contact me within 24 to 72 hous but got no feedback so i asked him not to email them but call them as i was not allowed to be given the numbers for samsung SA. i eventually received a call from Kershen at 17h00 on the 01/02/2021 stating the manager a Shaun Grobler says that my call will only be attended to on the 03/02/2021 which said was not acceptable and i will take this matter forward, then a technician Armand Blignaut from samsung called me after 17h00 saying that his manager Louw Van Wyk would call me on the 02/02/2021 as it is impossible for them to come through on the 02/02/2021.

On the 02/02/2021 at 08h42 Louw Van Wyk called me and he is most arrogant, rude and bitter towards consumer. he said that he does not have staff available to do my call out so i told him to do what he wants to and i will do what i want to and he nastily asked me if i want my TV repaired and should he send anybody over to my premises. when i told him that Hirsch mentioned that their call out is within 24 to 72 hours, he blatantly rep**** that he is not Hirsch, he is Samsung, such attitude should not be given to consumers and Hirsch is selling their product.

this Louw Van Wyk should be brought to book and taught or given training on liasing with consumers because he thinks he is the manager so nobody must tell him how to do his work but i am not his employee.