DISGUSTING SERVICE FROM SAMSUNG

Dear Samsung

I am extremely disappointed with the absolutely miserable and frustrating service i have been receiving from you. On the 3rd of November 2020 I upgraded my cell contract at the Brookside Mall Vodacom and took a Note 20 Ultra. i was informed that this deal does come with a new TV and have to claim my gift via an online registration.

Long story short, on the 9th of November I registered all details and received email confirmation that i will receive my TV. However it is almost MAY 2021 and I have received nothing. I have contacted your call center on 17 different occasions and have not been given a clear answer. Each time I have been told that my order will be delivered within 2 weeks of my call but nothing has been received Further more your call center operators refuse to give me a reference number for my calls.

This is extremely frustrating as i have been a Samsung customer for more than 15 years and have never been treated like this by your company before. Unfortunately the actions of your staff make it seem like Samsung is using deviant advertising to attract clients and not fulfilling the advertised promises. I mean 6 months to deliver a TV???? Are you walking from China or something to deliver this?????

Please dont use Covid as an excuse. We have been living with this virus for more than a year now. I am sure you have adjusted your business as such.