1 reviews | Active since Dec 2016
Disgusting service/*****
<p>Samsung has provided disgusting service and has deemed it impossible to get in touch with someone that will deliver on their promises. </p> <p>My samsung S6 edge + has been with them for 3 month being sent from smart key to smart edge to jnotronice to Samsung due to ********** activity by smart lab. They have my phone goes in due to it just switching off they say it's a mother board problem then 3 weeks later it needs a different camera because smartlab took out my camera and replaced it with a cheaper one. (At no stage was my device booked in for camera replacement. )</p> <p>now they say they going to deliver a new device then they say my device is their then 4 different ppl call telling me different stories and when I ask questions and they cannot answer they hang up. I have a email string but cannot get any service delivery. This is disgusting. I'm going to lose it. </p>
Good day Deon ,
We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Good day Deon ,
We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Thank you for this response , however forgive my mistrust as this has been told to me from you over and over I hope this will resolve the matter. This is the second time my phone has been booked in. My level of frustration is beyond. I have about 5 Samsung devices and this is not how I expect to be dealt with. Would you wait 3 months for your phone that you paid for worth almost R16000. (Hi guys
All the ppl I've been dealing with and everyone's promises delivery of my or a new device I'm still waiting. Gonna lose my ****.
Mogomotsi Mokgosi
Tshepo Makwela)
Thank you for this response , however forgive my mistrust as this has been told to me from you over and over I hope this will resolve the matter. This is the second time my phone has been booked in. My level of frustration is beyond. I have about 5 Samsung devices and this is not how I expect to be dealt with. Would you wait 3 months for your phone that you paid for worth almost R16000. (Hi guys
All the ppl I've been dealing with and everyone's promises delivery of my or a new device I'm still waiting. Gonna lose my ****.
Mogomotsi Mokgosi
Tshepo Makwela)
Hi guys
All the ppl I've been dealing with and everyone's promises delivery of my or a new device I'm still waiting. Gonna lose my ****.
Mogomotsi Mokgosi
Tshepo Makwela
Hi guys
All the ppl I've been dealing with and everyone's promises delivery of my or a new device I'm still waiting. Gonna lose my ****.
Mogomotsi Mokgosi
Tshepo Makwela
Mogomotsi Mokgosi
Tshepo Makwela
Mogomotsi Mokgosi
Tshepo Makwela
Currently sitting in Samsung store somerset west speaking with Robin a Samsung consultant and his lying saying that he called me and that it's a new process and all this bs. Called Samsung from within the store spoke to Nico in the software dept in Bryanston and he says a complaint has been logged on my behalf. However I have an email stating my new device will be delivered but it has not been and it's been 10 days since the email. It's been 3 months since I originally booked it in. It's cost me R599.00 pm for my device that I have not got. And still no resolution and the lies continue the running around and blaming of various depts continue.
Currently sitting in Samsung store somerset west speaking with Robin a Samsung consultant and his lying saying that he called me and that it's a new process and all this bs. Called Samsung from within the store spoke to Nico in the software dept in Bryanston and he says a complaint has been logged on my behalf. However I have an email stating my new device will be delivered but it has not been and it's been 10 days since the email. It's been 3 months since I originally booked it in. It's cost me R599.00 pm for my device that I have not got. And still no resolution and the lies continue the running around and blaming of various depts continue.