DISGUSTING SERVICE

How interesting it is that we bought a brand Samsung new top loader in August 2021 and in May 2022 the machine stops working, then we report it because it is still under warranty and more over we were sold extended warranty. There comes Samsung sends a technician for assessment and the technician says the computer box is dead. Then Samsung says thy will replace the computer box. My husband calls them and tells them that it is unacceptable for a brand new machine to be repaired hardly a year since purchased but they said he can go and report to ombudsman. What arrogance is that? It’s even worse because the machine is written in bold letters that it has a 10 year warranty. I’m very disappointed with Samsung to think that I wanted to buy a Bosch machine and the Samsung sales man convinced us to buy a Samsung but I regret it now.