VB
VASNA B
1 reviews | Active since Jun 2010
25 Jan 2021, 09:50
Disgusting service!
Purchased a SAMSUNG 75" SMART QLEDTV from Makro during Black Friday. On Christmas eve the TV just stopped working. Technician came through on 28th December and said the screen is the problem and I would be provided with a new TV. I have contacted them numerous times and no one is ever able to offer feedback. To date I have not been contacted once and no TV has been delivered. This was a pricey purchase and we have been without a TV for 1full month now. Shocking service and will definitely think twice before purchasing a Samsung product ever again!!!
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
25 Jan 2021, 09:54Good Morning Vasna,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply25 Jan 2021, 09:54
Official
Good Morning Vasna,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
VB
VASNA B's updateReviewer Update
28 Jan 2021, 11:30Still no feedback.
Dismal customer service!
Dismal customer service!
VB
VASNA B's update28 Jan 2021, 11:30
Reviewer Update
Still no feedback.
Dismal customer service!
Dismal customer service!