Disgusting "service"

Disgusting "service"!! I phoned the repair centre for my washing machine on 6 December, did the whole virtual video with them where they confirmed a tech needs to attend to the machine, logged the complaint and was told I would be contacted within 3 days to book a service. One week later on the 12th I phone again to follow up, just to be told there is no record of my complaint... They logged it AGAIN, after wasting an entire week and told me they are ordering the new parts for my machine. Today, on the 20th, I phone again to follow up, another week later and they tell me the parts have only been ordered this morning. This means ANOTHER week of waiting, and with it being the festive season it will take longer. 3 weeks of struggling to fix a washing machine that is still under warranty.... I am so sick of them telling me how sorry they are when no one is doing their job!!

If you are looking for quality and service, dont even consider Samsung. Rather look at LG or ANYTHING else, samsung is not worth your time or money.