Disgusting Service

I am totally Disgusted with the manner in which my complaint that was lodged with Samsung South Africa. I reported a consistent noise on the fridge I assume emanates whenever the compressor kicks in to cool or maintain set temperatures.

They send out a local rep;air company in Pmb. They instruct him to replace certain parts on various occasssions he returns and does the bidding. The nosie/rattle remains unresolved for 2 years until the warranty expires which it has.

As far as Samsung is concerned the Technician reports no fault found and they are happy., I am not . Normally you will hear a barely audible Hiss when the compressor kicks in, and then stops , thisnis normal. My unit can sometimes run for 20 mins making a fairly loud rattle when one cannot even have a decent conversation. I never complained about freezing or cooling. All the while asking them to please authoorise a replacement or refund which the refused.

They still refuse 2 years later. I have pointed out to the Technician and reair companty the source of the noise which seems to be a rattle on the side panels of the fridge. When the noise starts you place your palm on the side of the fridge with a little pressure and the noise stops.

This I must add is within the sealed confines of the Fridge to which the Technician cannot reach. I have said that this is a Latent Defect and as such should be replaced. Now they want to offer me Depreciation as a gesture of goodwill on a unit which has a factory Fault. I cannot accept this as this will entail more money being spent . Dragging their heels for 2 years .