Disgusting service and attitude

I reported a crackling sound coming from our washing machine. Johan from Prolad Electronics that conducts the repairs came through and removed the foreign object that caused the sound. After his departure, i proceeded to do the washing, the bathroom then flooded up with water. I called Johan again. He said he didn't interfere with the pipes. When he returned, he said the pipe came loose from him moving the machine. This morning I tried to use the machine and no water would come through. I phoned him in quite a frustrated mood as it seems to me he came to fix one problem that has resulted in two more cropping up. A lady named Rieta then called and with very bad attitude said the problems are not related to what Johan did but I need to log in another repair problem. I told her it doesn't make sense that after he came all these problems occur. She said I'm wasting her time and she'll just log another call with Samsung. Five months pregnant that I am, I moved the machine and discovered Johan moved the machine onto the pipe and that it was caused the water to not come through. With their bad attitude do they not check their work before leaving a repair job? Disgusted and dismayed