Disgusting service

I wish I could give LESS than 1 star. Soooooo disillusioned. I have been the biggest Samsung fan/promoter. No longer! My Samsung 42 Galaxy Watch started giving issues, shutting off for no reason. I phoned Samsung and spoke to an amazing lady that referred me to The Grove Repair Centre in Pta..... THERE my satisfaction stopped. Gave it in on 13 Nov at 10am, was told will be phoned in 10 workdays. When I tried to get an answer on day 8 we were told "it's not 10 days yet" So we then wait for Day 10. NO news, phoned them, only to be told it's no longer a repair but replacement and we must "just wait". Phoned now on 2 Dec (do the math) spoke to Nomo who says Acklas the Manager is busy and can't assist but they are waiting for Head office to come back to them. So please tell me why me, the loyal customer, must suffer?????? So a household of at least 11 Samsung devices (phones, tablets, watches, tv,'s) will now switch over to other brands. I'm sad that one of my fav brands have let me down in such a way. So repair, replace, refund is the standard, REFUND me, I don't want your brand!